Customer Alerts

Route 8 Stop Temporarily Discontinued

Effective: Friday, January 30th, 2015

Due to safety concerns, the Route 8  Inbound stop located near St Pauls and Wood St, will be temporarily discontinued until the construction at the Downtown Norfolk Transit Center is completed.

Thank you for your understanding.

For more information, please call 222-6100.
Para más información en español, por favor llame 757-222-6000
Dial 711 for TTY service provided by Virginia Relay.
Thank you for riding with Hampton Roads Transit!

Downtown Norfolk Transfer Center Temporary Closure

Effective: Monday, January 26th, 2015

Due to expanded construction at the Downtown Norfolk Transit Center effective Monday, January 26th, 2015 the location will be temporarily closed until further notice.

Patrons may board/disembark or transfer at the temporary locations along E Charlotte St, adjacent to Chrysler Hall, or at the location along Monticello Ave adjacent to the Norfolk Scope.

DNTC move marketing

For more information, please visit gohrt.com or call 757-222-6100   .
Para más información en español, por favor llame 757-222-6000   .

Dial 711 for TTY service provided by Virginia Relay.

Thank you for riding with Hampton Roads Transit!

Half Fare ID Process Changes

Effective: Sunday, February 1st, 2015

Starting Sunday, February 1, 2015 the Customer Service department will no longer process photographs for Half- Fare identification cards.

Customers will be required to present two (2) passport photographs with their Half-Fare or Youth application. The passport photograph will require the following:

  • 2 x 2 inches (51 x 51 mm) in size
  • Color photograph
  • Head shot with full face view ( See example on HRT website or application)
  • Photograph taken in front of plain white  or off white background
  • Photograph within last 6 months reflecting current appearance
  • Printed on matte or glossy photo quality paper
  • Full face view facing camera
  • Neutral expression with face and  eyes
  • Normal daily wear clothing
  • No hats

 

Paper Photo Head Size Template

  • Passport photo must be 2 inches by 2 inches
  • The height of the head (top of hair to bottom of chin) should measure 1 inch to 1 3/8 inches (25 mm – 35 mm)
  • Make sure the eye height is between 1 1/8 inches to 1 3/8 inches (28 mm – 35 mm) from the bottom of the passport photo

Photo size 1
 

The processing of your Half-Fare ID or Youth ID application may be delayed if you do not submit a passport photograph that meets the requirements listed on the Half-Fare or Youth ID application form.

Please review the Half-Fare or Youth ID application or go to our website for complete guidelines.

For more information, please visit gohrt.com or call 757-222-6100         
Para más información en español, por favor llame 757-222-6000
Dial 711 for TTY service provided by Virginia Relay.

Thank you for riding with Hampton Roads Transit!

Route 961 Adjustment

Effective: Monday, January 5th, 2015

 

Effective Monday, January 5, 2015 the 6:43 am trip on Route 961 departing Wards Corner Transit Center traveling to Downtown Norfolk will be changed to 6:39 am.

 

961 change 1-2-14

 

                 For more information, please visit gohrt.com or call 757-222-6100  .      
Para más información en español, por favor llame 757-222-6000  .

Dial 711 for TTY service provided by Virginia Relay.

Thank you for riding with Hampton Roads Transit!

January Service Changes

Effective: Sunday, January 18th, 2015

On Sunday, January 18th, 2015 the following service changes will be made.

Southside

Route 4

Schedule adjustments.

 Route 41

Routing and schedule adjustments will be made.  Route 41 will no longer provide service along Victory Boulevard between Greenwood Drive/Airline Boulevard and McLean Street between Airline Boulevard and Cavalier Boulevard.  Route 41 will operate to Victory Crossing Transfer Center via Greenwood Drive to McLean Street.

41 change

 

Route 45

The weeknight trips departing DNTC at 7:20 pm, 7:50 pm, 8:20 pm & 9:20 pm will depart earlier to improve on time performance and transfer connections at County and Court.

MAX Route 918

Route 918 will operate an additional AM and PM trip.  The am trip will depart Silverleaf Park & Ride lot at 7:00 am.  The pm trip will depart Lafayette River Annex at 3:30 pm.

 Northside

Route 118

Schedule adjustments.

See new timetables for all changes.

         For more information, please visit gohrt.com or call 757-222-6100            
Para más información en español, por favor llame 757-222-6000
Thank you for riding with Hampton Roads Transit!

New Stop at Court and Bart

Effective: Monday, December 8th, 2014

Due to the recent Downtown Portsmouth Transfer Center Relocation a temporary stop has been placed at the corner of Court St and Bart.

The Routes 41434547 and 50 will be on detour the new locations as follows:

ROUTE # 41

INBOUND:
Via: Port Centre Pkwy/Court St

R- WAVY St, to temporary transfer area

OUTBOUND:
Via: WAVY St

L – Harbor center Way
L – Wythe St
R – Court St
R – Pavilion Dr
R – Bart St
Continue around Crawford Circle back onto Bart St, (service temporary stop at Bart St & Court St)
L – Court St onto Regular Route
 

ROUTE # 43

INBOUND: 
Via: High St

R – Court St
L – Bart St, then continue around Crawford Circle back on to Bart St (service temporary stop at Bart St & Court St)
L – Court St
L – WAVY St, to temporary transfer area

OUTBOUND:
Via: WAVY St

L – Harbor Center Way
L – Wythe St
R – Court St
L – High St onto regular route

     

ROUTE # 45

OUTBOUND: to Downtown Portsmouth/T.C.C.
Via: Downtown Tunnel

R – Court St
L – WAVY St, to temporary transfer area
L – Harbor Center Way
L – Wythe St
R – Court St
L – County St onto regular route

INBOUND: to DNTC
Via: County St

R – Court St
L – WAVY St, to temporary transfer area
L – Harbor Center Way
L – Wythe St
R – Court St
R – Pavilion Dr
R – Bart St
Go around Crawford Circle back onto Bart St (service temporary stop at Bart St & Court St)
L – Court St (service last stop before tunnel)
R – Into Downtown Tunnel

ROUTE # 47

INBOUND: to Downtown Portsmouth
Via: High St

R – Court St
L – Bart St
Continue around Crawford Circle back onto Bart St, (service temporary stop at Bart St & Court St)
L – Court St
L – WAVY St, to temporary transfer area

OUTBOUND: to Village St and Academy Ave
Via: WAVY St

L – Harbor Center Way
L – Wythe St
R – Court St
L – High St onto regular route

 

 

Route # 50

INBOUND: to Downtown Portsmouth
Via: County St

R – Court St
L – Bart St
Continue around Crawford Circle back onto Bart St, (service temporary stop at Bart St & Court St)
L – Court St
L – WAVY St, to temporary transfer area

OUTBOUND: to Victory Crossing 
Via: WAVY St

L – Harbor Center Way
L – Wythe St
R – Court St
L – County St onto regular route

 

 

                                    For more information, please visit gohrt.com or call 757-222-6100       
Para más información en español, por favor llame 757-222-6000
Thank you for riding with Hampton Roads Transit!

Downtown Portsmouth Transfer Area Relocation

Effective: Thursday, November 20th, 2014

Due to construction, County and Court will be temporarily relocated .

The transfer area will be relocated to Wavy St and Harbor Way.
This is near the Ntelos Pavilion.

This will affect the Routes 4143444547 and 50

Patrons in the downtown area may also use the
Dinwiddie Street stops of County and High.

For more information, please visit gohrt.com or call 757-222-6100     
Para más información en español, por favor llame 757-222-6000
Thank you for riding with Hampton Roads Transit!

Half Fare ID Changes

Effective: Friday, November 21st, 2014

On November 21st, Half Fare ID applications will be processed on Fridays at the Hampton Transit Center, (HTC).

HTC is located at 2 West Pembroke Avenue.

We will no longer accept Half Fare applications on Wednesdays at this location.

Hampton Roads Transit will continue to process Half Fare applications on Wednesday’s at our facility in Norfolk, Virginia. The Hampton Roads Transit Administration office is located at 509 East 18th Street, Building 4.

For more information, please call 757-222-6100      

Para más información en español, por favor llame 757-222-6000       

Thank you for riding with Hampton Roads Transit

Ticket Vending Machine Changes

Effective: Thursday, November 13th, 2014

Dear Hampton Roads Transit Customers

  • The prompts on the Ticket Vending Machines (TVM) prompts have changed.
  • There is now a Ride Now option and a Ride Later option.
      • Select Ride Now, if you are riding The Tide today and you will receive a validated Tide Pass.
      • Select Ride Later, if you need the pass for another day. This pass will not be validated.
          • You must validate the pass before riding The Tide.

         

        HALF FARE  REQUIREMENTS

         You are eligible for a Half Fare pass only if you meet the following criteria:

      • Youth, (17 & under)
      • Seniors, (65 and Older)
      • Certified Disabled
      • Medicare Card Holders.

    Passengers with a Half Fare pass must show ONE of the following to the Fare Enforcement Officer if ASKED;

    • HRT Half Fare ID Card
    • HRT ADA Certification Card (with photo identification)
    • Medicare Card (with photo identification)
    • Other forms of photo identification include:
      • Proof of Identity and/or Age
        • State-issued driver’s license
        • State-issued identification card
      • Proof of Identity
        • Non-expired passport

 

Failure to provide the proper identification for Half Fare eligibility or a validated pass, can result in a City Citation from the Fare Enforcement Officer.

For more information, please call 757-222-6100  or go to www.gohrt.com.

Para más información en español, por favor llame 757-222-6000                    

Thank you for riding with Hampton Roads Transit

Route 45 Stop Removal

Effective: Monday, November 10th, 2014

Dear Hampton Roads Transit Customers,

There is an unnumbered bus stop sign at Bart Street and Court Street which services the Route 45. The stop is located after the bus makes the first exit from the Downtown Tunnel traveling to County and Court.

This stop is not being serviced and signage had been posted on the bus stop advising our customers to not use this stop for service. We apologize for any inconvenience.

 

For more information, please call 222-6100 or go to www.gohrt.com.

Para más información en español, por favor llame 757-222-6000

Thank you for riding with Hampton Roads Transit!