Contact us at Hampton Roads Transit
Route and Schedule Information
Call: (757) 222-6100 TDD: (757) 722-8427
Monday – Friday: 5 a.m. – 9 p.m.
Saturday: 7 a.m. – 7 p.m.
Sunday: 9 a.m. – 5 p.m.
Holidays: 9 a.m. – 4 p.m.
For information in another language, please call (757) 222-6100.
Para más información en español, por favor llame 757-222-6000 ext. 6231.
Compliments and Complaints
Felicia Harris, Director, Customer Relations
Hampton Roads Transit
509 E. 18th Street, Bldg. #4
(757) 222-6000 x6069
The general number for customer service is:
(757) 222-6100 TDD: (757) 722-8427
Online Customer Support / Feedback Form
Write: Hampton Roads Transit
Attention Customer Service
3400 Victoria Blvd.
Hampton, VA 23661
For information on Hampton Roads Transit route planning and scheduling or development projects
Ray Amoruso, Chief Planning and Development Officer
(757) 222-6000, ex. 6133
ramoruso@hrtransit.org
For information about Hampton Roads Transit safety and security
Ron Edwards, Chief Safety and Security Officer
(757) 222-6000, ex. 6052
redwards@hrtransit.org
For information about Hampton Roads Transit facilities and environmental compliance
Sibyl Pappas, Chief Environmental and Facilities Officer
(757) 222-6000, ex. 6046
spappas@hrtransit.org
For information about the operation of Hampton Roads Transit’s services, including bus, light rail, ferry and Handi-Ride
Jim Price, Chief Transit Officer
(757) 222-6000, ex. 6668
jprice@hrtransit.org
For information about web site functionality
Ty Dennis, Web Developer
tdennis@hrtransit.org
Title VI
If you believe you have been subjected to discrimination prohibited under Tile VI and the related statutes, you may file a complaint by completing the complaint form and mailing it to the below address:
Julie E. Timm, AICP, CEP
Title VI Coordinator
Hampton Roads Transit
3400 Victoria Blvd.
Hampton, VA 23661
For employment verification:
(757) 222-6000, ex. 6255 OR FAX to 757-222-6022 along with a release
If you’re just not sure who to call
Tom Holden, Operations Information Specialist
(757) 222-6183
tholden@hrtransit.org
FOIA Policy
FOIA Policy As a political subdivision of the Commonwealth of Virginia, Hampton Roads Transit is a public agency that strives to keep the public informed about its work. The Virginia Freedom of Information Act is an important tool for citizens to obtain information about the affairs of government. HRT’s policy, which is based on one developed by the Virginia Attorney General’s office, is listed here. It spells out in clear language how the law works and what your rights and responsibilities are, as well as those of HRT. If you want information about HRT, try calling first. You can usually get what you want that way. But there is always the freedom of information act. Click here to view the FOIA Policy (pdf)