Contact

Route, Schedule and Fare Information

Call: (757) 222-6100 TDD: (757) 722-8427

Monday, Thursday & Friday 5:00 am – 7:00 pm
Tuesday and Wednesday 5:00 am – 7:00 pm
Saturday 7:00 am – 7:00 pm
Sunday 9:00 am – 5:00 pm
Holidays  9:00 am – 4:00 pm

For information in another language, please call (757) 222-6100.

Para más información en español, por favor llame 757-222-6000

Compliments and Complaints

Felicia Harris, Director, Customer Relations
Hampton Roads Transit
509 E. 18th Street, Bldg. #4
(757) 222-6000 x6069

The general number for customer service is:

(757) 222-6100 TDD: (757) 722-8427

Online Customer Support / Feedback Form

Write: Hampton Roads Transit
Attention Customer Service
3400 Victoria Blvd.
Hampton, VA 23661

For information on Hampton Roads Transit route planning and scheduling or development projects

Ray Amoruso, Chief Planning and Development Officer
(757) 222-6000, ex. 6133
ramoruso@hrtransit.org

For information about Hampton Roads Transit safety and security

Ron Edwards, Chief Safety and Security Officer
(757) 222-6000, ex. 6052
redwards@hrtransit.org

For information about Hampton Roads Transit facilities and environmental compliance

Sibyl Pappas, Chief Environmental and Facilities Officer
(757) 222-6000, ex. 6046
spappas@hrtransit.org

For information about the operation of Hampton Roads Transit’s services, including bus, light rail, ferry and Handi-Ride

Jim Price, Chief Transit Officer
(757) 222-6000, ex. 6668
jprice@hrtransit.org

For information about web site functionality

Ty Dennis, Web Developer
tdennis@hrtransit.org

Title VI

If you believe you have been subjected to discrimination prohibited under Tile VI and the related statutes, you may file a complaint by completing the complaint form and mailing it to the below address:

Julie E. Timm, AICP, CEP
Title VI Coordinator
Hampton Roads Transit
3400 Victoria Blvd.
Hampton, VA 23661

For employment verification:

(757) 222-6000, ex. 6255 OR FAX to 757-222-6022 along with a release

If you’re just not sure who to call

Tom Holden, Operations Information Specialist
(757) 222-6183
tholden@hrtransit.org

FOIA Policy

FOIA Policy As a political subdivision of the Commonwealth of Virginia, Hampton Roads Transit is a public agency that strives to keep the public informed about its work. The Virginia Freedom of Information Act is an important tool for citizens to obtain information about the affairs of government. HRT’s policy, which is based on one developed by the Virginia Attorney General’s office, is listed here. It spells out in clear language how the law works and what your rights and responsibilities are, as well as those of HRT. If you want information about HRT, try calling first. You can  usually get what you want that way. But there is always the freedom of information act. Click here to view the FOIA Policy (pdf)