Customer Service

We are here to serve you. Let us know how we are doing.
We work passionately to deliver high-quality transit service that gets you where you need to go. Let us know:

  • Question, comment or suggestion
  • Commendation or complaint
  • Lost & Found

How to Reach Us

Reach Customer Service in the following ways:

  • Call: (757) 222-6100; TDD (757) 722-8427
  • Write: Hampton Roads Transit, Attention, Customer Service, 3400 Victoria Blvd. Hampton, VA 23661
  • Submit your comments online

Customer Service Hours

Monday- Friday: 5am – 7pm
Saturday: 7am – 7pm
Sunday: 9am – 5pm
Holidays: 9am – 4pm

Hampton Roads Transit Information Centers

Hampton Roads Transit provides map and schedule information as well as ticket sales at its information centers.

  • Hampton Transportation Center
    2 West Pembroke Ave.
    Hampton, VA 23669
    Hours: Mon – Fri (6 a.m. – 5 p.m.); Sat (9 a.m. – 1:00 p.m.); Sun (Closed)
    Click here to get directions
  • Newport News Transportation Center
    150 35th St.
    Newport, News, VA 23607
    Hours: Mon – Fri (6 a.m. – 5 p.m.); Sat (9 a.m. – 1:00 p.m.); Sun (Closed)
    Click here to get directions
  • Silverleaf Commuter Station
    4300 Commuter Dr.
    Virginia Beach, VA 23452
    Hours: Monday – Thursday: 5:00am to 1:00pm
    Friday: 5:00am to 9:00am and 1:00pm to 5pm
    Closed Saturday & Sunday
    Click here to get directions