Customer Service
We’re here to serve you. Let us know how we’re doing.
We work passionately to deliver high-quality transit service that gets you where you need to go. How are we doing? What can we do better? Let us know:
- Question, comment or suggestion
- Commendation or complaint
- Lost & Found
How to Reach Us
Reach Hampton Roads Transit Customer Service in the following ways:
- Call: (757) 222-6100; TDD (757) 722-8427
- Write: Hampton Roads Transit Attention: Customer Service 3400 Victoria Blvd. Hampton, VA 23661
- Submit your comments online
Customer Service Hours
Monday – Friday: 5 a.m. – 9 p.m.
Saturday: 7 a.m. – 7 p.m.
Sunday: 9 a.m. – 5 p.m.
Holidays: 9 a.m. – 4 p.m.
Note to customers: The later hours are new as of April 1, 2013 and may be a temporary service. We will stay open until 9 p.m. and evaluate our evening hours over the next several months.
Hampton Roads Transit Information Centers
Hampton Roads Transit provides map and schedule information as well as ticket sales at its information centers.
- Hampton Transportation Center
2 West Pembroke Ave.
Hampton, VA 23669
Hours: Mon – Fri (6 a.m. – 5 p.m.); Sat (9 a.m. – 1:00 p.m.); Sun (Closed)
Click here to get directions - Newport News Transportation Center
150 35th St.
Newport, News, VA 23607
Hours: Mon – Fri (6 a.m. – 5 p.m.); Sat (9 a.m. – 1:00 p.m.); Sun (Closed)
Click here to get directions - Silverleaf Commuter Station
4300 Commuter Dr.
Virginia Beach, VA 23452
Hours: Mon-Fri (5 a.m. – 9 a.m.)
Click here to get directions