Privacy Policy

Purpose of the Web Site

It is the purpose of the official Transportation District Commission of Hampton Roads (TDCHR) d.b.a. Hampton Roads Transit (HRT) site, goHRT.com, to provide accurate content and information about the functions, services, activities, operations and projects of Hampton Roads Transit. When and where appropriate, the Web site will be used to facilitate the delivery of direct services provided by Hampton Roads Transit to its customers and residents of the Hampton Roads region. Only HRT departments are eligible to submit content or request the posting or hypertext linking to appropriate information to support their mission or services. Unless sponsored by an eligible user, other individuals or groups are not eligible. All Internet posting requests must come from an eligible user. Comments about this site are welcome from any source and are always greatly appreciated.

Privacy & Security of Personal Information

The Transportation District Commission of Hampton Roads utilizes information systems to provide its customers with services. HRT management recognizes and accepts the importance of information security and privacy as a critical element of the successful operation of Hampton Roads Transit.

HRT does not sell, rent or otherwise distribute visitor information, including e-mail addresses, to any outside company or organization. We do not reveal specific information about subscribers or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by the Virginia Freedom of Information Act or other law. This policy applies to information that may be collected on the goHRT.com site and on that of any third party with whom the HRT contracts to provide Internet related-services. HRT maintains security standards and procedures regarding unauthorized access to customer information to prevent unauthorized removal or alteration of data.

When a visitor accesses our Web site, the Internet Protocol (IP) address of the visitor’s computer is collected. This computer address does not contain any personally identifiable information about the visitor. Moreover, no personally identifiable information is collected about visitors who simply browse this site or who download information from it. No other information is collected through our website unless the visitor deliberately chooses to provide it. For example, if a visitor participates in a survey or clicks on a link to send an email, the visitor’s e-mail address, the contents of the e-mail and information volunteered in response to the survey will be collected. A visitor might choose to supply additional information, including his / her name or any data necessary to complete and submit an online form or request for services. Visitors who request services available through this site may be asked to furnish additional information which may be required by law or which is necessary to provide the service requested. The additional information collected will be no more specific than if the visitor were requesting the service by any other means, including by telephone or an in-person visit to an HRT facility. In all cases, HRT strives to collect the minimum information necessary to comply with applicable law and/or provide the service requested.

IP Addresses and Cookies

HRT uses IP addresses (random numbers assigned to individual computers) to help diagnose problems with our servers, administer our Web site, and anonymously track content preferences and traffic patterns. We also use cookies (small text files transferred from our Web site to your hard drive) to recognize repeat users, track usage behavior, and facilitate your access to and use of our site. Cookies do not damage files or allow anyone to access your personally identifiable information – they simply allow us to tailor information to make your visits more enjoyable and meaningful (and enable us to provide you with personalized information, if you choose). They also provide information to us about site usage to help us improve and update our site.

External Links

The security of the information you provide to HRT is important to us. However, the goHRT.com site includes links to other sites, and when you choose to visit those sites, we are not responsible for the privacy policies or how user information is utilized. In addition, we may permit third parties to offer registration-based services through our site. We are not responsible for the actions and policies of these third parties, and encourage individuals to review the privacy policies of these parties when supplying personally identifiable information to them.

Statistics

HRT may collect and store information for statistical purposes. For example, the HRT may count the number of users to the different sections of the Site to help make those sections more useful to users.