HRT's Performance Dashboard

On Time Performance as of April 2013 Jim Price | Chief Operations Officer

On Time Performance July-December 2012
  Jul 2012 Aug 2012 Sep 2012 Oct 2012 Nov 2012 Dec 2012
% On time 72.55 74.39 75.74 75.82 75.25 75.24
% Late 8.5 9.19 8.98 9.17 9.17 8.31
% Early 19.3 16.42 15.28 15.01 15.58 16.15
*Note: Data does not include VB Wave Routes.
On Time Performance January-June 2013
  Jan 2013 Feb 2013 Mar 2013 Apr 2013 May 2013 June 2013 FY to Date
% On time 75.78 76.03 77.8 77.87      
% Late 9.38 10.27 10.02 10.74      
% Early 14.84 13.7 12.18 11.39      
*Note: Data does not include VB Wave Routes.
Top 10 Best On Time Routes *
Route Route Name Description % Not Late
119 Oyster Point Patrick Henry Mall/Thimble Shoals Blvd. 92.04%
117 Phoebus Hampton University/VA Hospital 92.03%
43 Parkview County Street/Bart Street 89.41%
50 Academy Park Academy Park/Victory Crossing 88.62%
109 Buckroe Pembroke Avenue/Downtown Hampton/Buckroe 87.47%
120 Mallory Downtown Hampton/Mallory/Buckroe 87.01%
17 NET Downtown Norfolk 84.60%
26 Lynnhaven Mall Lynnhaven Pkwy/TCC Virginia Beach 84.30%
5 Willoughby Willoughby/Evelyn T. Butts 84.15%
101 Kecoughtan Road Downtown Newport News/Downtown Hampton 84.08%
* Note: Data does not include work routes
Bottom 10 *
Route Route Name Description % Not Late
960 Virginia Beach-Norfolk Express Virginia Beach to Norfolk 70.33%
29 Lynnhaven Parkway Great Neck/ Pleasure House Rd/TCC Virginia Beach 70.26%
2 Hampton Boulevard Naval Station Norfolk/Downtown Norfolk 69.26%
961 Newport News-Hampton-Norfolk Newport News/Hampton to Norfolk 68.54%
28 Virginia Beach Blvd. Limited Virginia Beach Blvd. Limited 66.99%
64 Smithfield Smithfield/Gwaltney/Newport News Shipbuilding 63.26%
918 Silverleaf-NSA/Joint Force Staff College/Lafayette River Annex Virginia Beach to NSA/Joint Force Staff College/Lafayette River Annex 61.93%
919 Silverleaf/Naval Station Norfolk Virginia Beach to Naval Station Norfolk 57.60%
967 Virginia Beach-Newport News Express Virginia Beach/Chesapeake/Norfolk/Newport News 55.05%
922 Greenbrier/Indian River/Naval Station Norfolk Chesapeake/Virginia Beach to Naval Station Norfolk 54.45%
* Note: Data does not include work routes

Ontime performance for HRT's bus service is measured against the published schedule and actual bus arrival times at 350 designated timepoints throughout the system. A bus is considered "ontime" if not more than 5 minutes late at each scheduled timepoint. There is approximately one time point for every 10 bus stops. Actual bus arrival times are captured by HRT's Navigator an automatic vehicle location (AVL) system which uses Global Positioning System (GPS) technology. Bus ontime performance can be impacted by traffic congestion, detours, weather, a larger than anticipated number of boardings, and boardings of passengers with accessibility needs.