Jim Price | Chief Operations Officer

On-Time Performance as of December 2011

On Time Performance
  Jul - 11 Aug - 11 Sep - 2011 Oct - 2011 Nov - 2011 Dec - 2011 FY to Date
% Late 18.72% 20.16% 20.07% 20.03% 17.28% 20.03% 18.74%
%Not Late (On - Time) 81.28% 79.84% 79.93% 79.97% 82.78% 79.97% 81.26%
Timepoints Passed 419,346 422,082 411,881 417,003 400,242 417,003 2,497,389
Late 78,505 85,102 82,684 83,525 69,175 69,056 468,047
*Note: Data does not include Suffolk Routes or VB Wave Routes.
Top 10 Best On Time Routes*
Route Route Name Description % Not Late
43 Parkview County Street/Bart Street 96.75%
113 Fort Eustis Peninsula Town Center/Fort Eustis 96.39%
110 Thomas Nelson CC Downtown Hampton/Thomas Nelson 94.77%
44 Midtown Norfolk General Hospital/Midtown Portsmouth 94.69%
50 Academy Park Academy Park/Victory Crossing 94.38%
119 Oyster Point Patrick Henry Mall/Thimble Shoals Blvd. 92.99%
918 Silverleaf-NSA/JFSC Virginia Beach to NSA/JFSC/Lafayette River Annex 92.83%
16 Colley Avenue Fort Norfolk/EVMC Station/ODU 92.56%
27 Northampton Blvd Pleasure House Rd/Newtown Rd Station 92.32%
5 Willoughby Willoughby/Evelyn T Butts 91.77%
*Note: Data does not include work routes
Bottom 10*
Route Route Name Description % Not Late
8 Tidewater Drive Downtown Norfolk/Little Creek Amphib Base 76.63%
109 Buckroe Pembroke Avenue/Downtown Hampton/Buckroe 76.12%
117 Phoebus Hampton University/VA Hospital 75.58%
64 Smithfield Smithfield/Gwaltney/Newport News Shipyard 73.73%
116 Mall Hall Lee Hal/Patrick Henry Mall 73.21%
4 Church Street ODU/Downtown Norfolk 73.10%
36 Holland Rd. Pembroke East/TCC Virginia Beach 72.66%
107 Denbigh Blvd Newport News/Warwick Blvd/Riverside 71.67%
106 Warwick Blvd Newport News/Fort Eustis 70.51%
37 Oceana Dam Neck/Oceana/Lynnhaven Mall 66.88%
*Note: Data does not include work routes

Ontime performance for HRT's bus service is measured against the published schedule and actual bus arrival times at 350 designated timepoints throughout the system. A bus is considered "ontime" if not more than 5 minutes late at each scheduled timepoint. There is approximately one time point for every 10 bus stops. Actual bus arrival times are captured by HRT's Navigator an automatic vehicle location (AVL) system which uses Global Positioning System (GPS) technology. Bus ontime performance can be impacted by traffic congestion, detours, weather, a larger than anticipated number of boardings, and boardings of passengers with accessibility needs.

Updated: January 2012