Handi Ride
In the cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, Suffolk and Virginia Beach, HRT provides lift equipped van service commonly known as Handi-Ride.
Hours: Handi-Ride operates 365 days a year. Service is provided during the same hours of operation as the regularly scheduled HRT buses.
Service Area: Handi-Ride service is available within 3/4 of a mile of regularly scheduled bus routes. For more information about service to your specific area, call 757-455-8010.
Who Can Ride: Handi-Ride service is available to certified passengers. To become certified, call 757-222-6087 and request an eligibility application or click here. Once certified, you can schedule a ride by calling 757-455-8010 and TDD 757-224-2309. View documents, forms and application at the bottom of this page.
Making a Reservation: Reservation hours are from 8:00 AM – 5:00 PM daily. Reservations must be made no later than 5:00 PM the day before you need transportation and you can reserve a ride up to 3 days in advance, at this time. Restrictions may apply for additional passengers and carry-on items.
Fare: $3.00 per one way trip. Passengers are expected to pay when boarding. Exact fare is required. For your convenience, 10-ride ticket books are available at all HRT customer service centers. For a complete list of Handi-Ride ticket sellers, call our customer service center at 757-222-6100 or order tickets and passes by mail.
For quality compliments, complaints or suggestions Call: (757) 222-6036. The TDD number is (757) 722-8427. Write: Hampton Roads Transit Attention Customer Service 3400 Victoria Blvd Hampton, VA 23661 E-Mail: paratransitdept@hrtransit.org.
For quality compliments, complaints or suggestions:
Call: (757) 222-6036 or TDD (757) 722-8427
Write: Hampton Roads Transit
Attention Customer Service
3400 Victoria Blvd.
Hampton, VA 23661
E-mail: paratransitdept@hrtransit.org
Additional Information
- Apply for Handi-Ride(pdf file)
- Appeals Policy (pdf file)
- How to Ride the Bus
- How to Ride Handi-Ride (word document)
- How to Ride Handi-Ride (pdf file)
- No Show Policy Summary (word document)
- No Show Policy Summary (pdf file)
- Unified Service Plan (pdf file)
- Unified Service Plan (word document)
- Order tickets by mail (pdf file)
Call (757) 222-6087 or e-mail paratransitdept@hrtransit.org to request above publications in large print or Braille
