Paratransit service works side-by-side with our fixed-route services in a “demand-response” capacity, meaning eligible customers call in advance for the service to be delivered.  A fare is required for each ride. These services are federally mandated through the American with Disabilities Act (ADA) of 1990. People with disabilities are entitled to the same public transit opportunities that everyone else uses and enjoys. Hampton Roads Transit’s Paratransit service is a curb-to-curb shared ride service. The service we provide is not door-to-door.

In the cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth and Virginia Beach, Hampton Roads Transit provides services using a variety of vehicles, including lift-equipped vans.

Telephone Directory

Fixed Route and Half Fares (757) 222-6100
Certification Department (757) 222-6087
HRT TDD Line (757) 722-8427

Eligibility Application: (NOTE NEW PROCESS)

877-ADA-RIDE (877-232-7433) or

On March 3, 2014, HRT began a new process to certify new customers and re-certify existing customers.  Call toll free – 877-ADA-RIDE (877-232-7433) – to request an application by mail (just as they do today by calling HRT), or go to and start the process.

The most noticeable change is there is a new application and verification form, so the old forms will no longer be accepted. Customers will see a faster time to complete the application. An in-person interview is no longer required for the process. Additionally, customers can check on the status of their application via the web. ADARIDE will have information available of our existing customers and will be familiar with our service area.

We Want Your Input

To offer suggestions, or express your concerns about our Paratransit services, please visit contact us one of the following ways:

  1. Online at
  2. Call (757) 222-6100 or TDD: (757) 722-8427
  3. Write to us at:
    Hampton Roads Transit
    Attention Paratransit Services
    3400 Victoria Boulevard
    Hampton, VA 23661

Get Involved

City Accessibility

As a visitor, all Hampton Roads Transit Paratransit service policies and procedures are to be followed. Eligible visitors may use Hampton Roads Transit Paratransit service for a total of 60 days per year. Beyond those 60 days will require the standard eligibility process for permanent use.

For information in alternative format, please call the Paratransit Department at (757) 222-6087 or email us at