In the cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth and Virginia Beach, Hampton Roads Transit provides paratransit services using lift-equipped vans.
Fixed Route and Half Fares (757) 222-6100
Certification Department (757) 222-6087
HRT TDD Line (757) 722-8427
Eligibility Application: (NOTE NEW PROCESS)
877-ADA-RIDE (877-232-7433) or www.adaride.com
Beginning March 3, 2014, HRT will begin a new process to certify new customers and re-certify existing customers. Customers can call toll free, 877-ADA-RIDE (877-232-7433) and request an application by mail (just as they do today by calling HRT), or go to www.adaride.com and start the process immediately.
The most noticeable change is there is a new application and verification form, so the old forms will no longer be accepted. The most noticeable improvement our customers will see is a much faster turnaround time to completion and there will not be a required in-person interview for the process. Additionally they will be able to check on the status of their application process via the web. ADARIDE will have information available of our existing customers and will be familiar with our service area.
5040 E. Princess Anne Road
Norfolk, VA 23502
Bay Square East shopping center
We Want Your Input
To commend us, offer suggestions, or express your concerns about our Paratransit services, please visit contact us one of the following ways:
- Online at http://www.gohrt.com/contact/customer-feedback/
- Call (757) 222-6100 or TDD: (757) 722-8427
- Write to us at:
Hampton Roads Transit
Attention Paratransit Services
3400 Victoria Boulevard
Hampton, VA 23661 (Write us here and we’ll forward the mail to the Princess Anne Road office.)
As a visitor, all Hampton Roads Transit Paratransit service policies and procedures are to be followed. Eligible visitors may use Hampton Roads Transit Paratransit service for a total of 60 days per year. Beyond those 60 days will require the standard eligibility process for permanent use.
For information in alternative format, please call the Paratransit Department at (757) 222-6087 or email us at firstname.lastname@example.org.